If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. I wanted to get some advice before I contacted, but I had planned to, yes. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. I ended up having to give a refund in fear the buyer is going to give me bad feedback. Its usually not a good idea to trade with accounts that have bad feedback. 09-10-2020 The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. I told Ron that this was, "pardon my French, absolute bullshit." Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. The most common dispute for a scammer is the "not as described" dispute. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. 04:18 PM So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Fabric: Polydex. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. Did you include the reference number on the label? Unfortunately for you, the item is a replica of the one you sent. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? why it was refused and Never heard back. ive had power sellers defraud me for a 50 cent lowes coupon. 26-05-2020 For example, they may ask for cash, bank transfer, check, money order or even gift cards. This has happened a couple of times to us over the years, all part of selling on line Im afaid . To cancel your order: Go to My Purchases. His failure to reply to me or send pictures until after Case was decided on his favor was strange. They then go to Etsy and order the item from me at full price using a suspect credit card number. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. I told them to send it back to me and I'll give them a refund. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Along with photographing everything, try to record any identifying details about the item. What if the buyer is not trying to rip you off but simply made a mistake? Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. As you say, I would explain to the buyer that different computers and devices show colours differently. Yes it would be a pain. Go to usps site and fill out the mail fraud form. The unofficial eBay subreddit. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. CHAPTER XIII. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. The status says the item was "Delivered to agent," so the item shows as delivered. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. I have to take her to court! The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. NO Cash Refund for wrong purchased items. The item I sent out was also tagged, this one is not. I will report this to the post master. As seller, here are a few things you can consider before selling to buyer with little or no feedback. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Select Order Not as Described. If you play nice, they will just tell you that it's too bad and part of business. eBay are only concerned with issues that affect their own profit margins. Buyer pretended the item/ring was not as listed. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. All rights reserved. How do you prove you sent A? I talked to manager and simply were told nothing can be done. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. It is better to talk with them first before doing this. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. There are two occasions in the tracking updates that says it was rerouted due to processing error. The buyer could be lying. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Can Usps Tracking Be WrongPost Office have such a horrible . Most of them are happy new year banners being returned in Febuary. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. Cause his photo shows a like kind of item but not the brand or pattern I sent. Does it look like your packaging, apart from the labels and the stickers? Gift card scammers reach out to victims by phone, email, or social media. Privacy Policy. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. I asked them what the item says on the back cause the item i sent has the brand name stamped on the back the item in his photo i suspect is not that brand and will not have the stamp. It seems I have no time to inquire. QUOTE eBay is very aware that scams occur on the website. To get a refund from USPS, your eBay buyer can: Submit an e-form. You can chat with other sellers about anything to do with running a business on eBay. Funny thing he could never tell me what he claims he got or send me pictures. Usually it will say the name on the package signs for it even if the signature is someone else. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Help for buyers and sellers. Because the seller sent a lighter instead of a $600 Gucci wallet. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Message 1of 30 This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. eBay will not assist with a transaction that occurred beyond its purview. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! The scammer will ask for the victims gift card number to use as payment. 26-05-2020 A collectable which I still have. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. He immediately cancels the order and requests a refund. I'm thinking she may have changed her mind about the top once she received it, and in that case, I specify in the listing that it's a partial refund. Honest mistakes happen. She may have forgotten she purchased this one as well but from you. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. 06:46 AM. So, that explains the different labels and (possibly) the Fragile stickers. There is one more scam that I have had to deal with. So supervisor said I will close the case in your favor. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. on At first, it might seem foolish to pass up a generous offer, but often its a trap. Its unfair they side with the buyers all the time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This months episode of the eBay Seller Spotlight podcast is live! FedEx. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. But so far no response from buyer. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. You purchased a specific quantity of an item, but received the wrong amount. You can request that the buyer send the item back to you immediately. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Cheaper seller scam: This time, I accidentally sent an ebay buyer the wrong item. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. Same thing just happened to me and I was able to keep the earning. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Somewhat new, never had this happen before. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I sold 4 of the same items. Put your blame where it belongs with Chinese sellers! thanks to all for your help. Before you start your Missing Mail Search, you will want to double check the status of your package. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. The item ordered was a coil of hook & loop tape. Learn the fundamental steps for running an eBay business. Save the case number that the USPS gives you. The one I received is as per the photo. It is a site to get quality at the best price and sometimes I make 50 cents. 10/31/2020 at 3:54 pm #83017 Antique Frog I would do that myself in those circumstances. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. The item could have gotten mixed up during a customs check? If he ghosts you, you scared off a scammer. So we repaired and return an annoyed customer but couldnt do anything about it. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. The Fragile stickers could have been added at the GSP. Always think like a big retailer. Then gets mixed up on which item was wrong. 06:44 AM Explain that you used a box, not an envelope, if that is the case. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. USPS is the most trusted delivery service in the USA. i think someone is trying to scam me like this to. This is the message:Just wanted to say that the item I received was not this one. 05:49 AM. Disputes about the quality of the item are not billing errors. But at least it was worth somewhat close to what the item I sent them was worth. 01:24 PM. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. If the package was mixed up, it would have happened there. Explain it to him like you explained it to us. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. 26-05-2020 The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. But I would like to reach more buyers. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . To start, you have to rule out an honest mixup plus give a timid potential scammer an out. When you issue a refund to the buyer They'll be refunded through their original payment method. The scammers will also ask for your PayPal email address. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. Create an account to follow your favorite communities and start taking part in conversations. Is eBay likely to refund the buyer? Please Help! I dont understand why he thought that she wouldnt notice? If youre a trusting person, you may send the item in good faith, assuming the email is authentic. I mailed a limited edition eye shadow palate to Ontario Canada for $90. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. It WAS new in the box. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. However, for large packages and certain types of express service, UPS is the cheaper . A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. What can I do in this situation to avoid loosing $900 and the item as well? If the package was mixed up by GSP, then they should handle it. 26-05-2020 I sold an item for $55 and they sent a return saying I didnt send the right item. You end up owning expensive packaging, without the desired product. Example: The listing said "new," but the item was clearly used. Am I going to be screwed out of $55? Offer to send him a return shipping label. I also ask if you have me mixed up with another seller you've purchased from recently. I have no idea how to get on the phone with a live human being? Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Copy and save both forms before submitting them. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. This scam is a new twist on the offer of overpayment. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. A buyer from Europe orders at item and pays for it. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. If you have any problems paying for your items, we . They also have to protect their buyers from fraudulent sellers. This is what it takes to get ebay to appeal a return in your favor. There is undisclosed damage to the item. The buyer pays quickly, and you send the item without concern. 'However once the seller has received the item back, eBay can then step in and review the . The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item.