Please email us at resolution@lucyinthesky.email for further assistance. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). I am beyond disappointed in this company and its respect for its customers. If you need specific product measurements or have further questions, please email us at. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Article created 4 years ago. O2 do tend to change them occasionally if they become oversubscribed. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Number of comments: 0 You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. We do not save your payment method details on our website. Hi Chris! Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We reserve the right to withdraw linking permission without notice. . In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. In the case of any expired store credits, we will gladly issue another current one for the same value. where you can enter your landline number to check the service. See Profile. I have never been able to complete a return that quickly. We're so sorry to hear issues with your order. Is Tata Sky service free? Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Technical support. You can email us at resolution@lucyinthesky.email! UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . She offered me advanced credit and provided easy instructions to do so. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. I reached our to the company and got a fast response from them. -Kate. These companies are a dime a dozen, you can 100% find another that actually values customer service. You can activate your new camera, view your photos, manage and monitor. It fits exactly to measurements specified in the skirt section for sure! Any currency conversion are for reference purposes only. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. I had to do a charge back from my credit card company to get my refund back. I am very disappointed as will now have to cancel and wait for our money, which sounds like from reviews takes awhile. I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. Do not buy from them. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Delivery date was Feb 17-24th. I am doubtful now the dress will come in time (or ever) for my event. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Were almost out of time and do not have a back up plan. Please let us know if we can help any further. The stated ship times cannot be altered with the delivery method. If it was possible to give negative stars I absolutely would. They are constantly moving as not to get found. I placed an order and was waiting for more than a month. I had a great experience with the customer service chat! These linked sites have separate and independent privacy policies. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? -Kate. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Cassandra M. went beyond. - Kate, Hi Gosset! Absolutely terrible customer service. Its pathetic that they do that to customers. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. 0800 840 0202. It has been such a negative experience. - Kate, Hi Paula! The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Hi Hailey, Do the dresses come within two weeks and is it worth the money? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. It is 9/23 no dress. Sharing is caring! Do you agree with Lucy in the Sky's 4-star rating? Copyright 2023 Lucy in the Sky inc. All rights reserved. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. United States. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. would it arrive by october 26th? Horrible return policy. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? www.lucyinthesky.com retains the right to refuse any request made by you. This company responds to reviews on average within 5 days. -Kate, Lucy in the Sky is an absolutely horrible company. We are not doing wholesale at this time. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. KYLA can provide quick and real-time responses to your SKY service concerns. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. I loved 1/2 dresses I bought. - Kate. The dress we purchased did not fit at all like the photo depicted on the site. Our styles are designed exclusively in Los Angeles. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. If you placed an order without an account, you can use the same email to create an account to access your return label. I will definitely order from this website again. Only store credit even though clothing size is not standard. Thanks for your feedback. We're so glad that our customer service team was able to assist you. Business days do not include weekends or public holdiays. This Privacy Policy Statement only covers our Website and does not cover any other website. i live in texas and ordered a dress on sunday earlier this week. Pepper's Lonely Hearts Club Band. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, Remember, you can do most things online at Sky.com. , over 6 weeks. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). I don't think you got it! I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Us either! my party is april 10. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. We're sorry to hear that you had issues with your order. I was SHOCKED as the price of this dress after I received it. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! So glad we were able to help! Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Good Luck! Sky Fax. We'd love to hear from you so that we can find a resolution. You must not misuse this Website. You can only email and live chat with them. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. You can email us at resolution@lucyinthesky.email for any further assistance. We may contract with other. Hi Kat! If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. You can email us at resolution@lucyinthesky.email! Images copyright 2023 Lucy in the sky inc. All rights reserved. Most dresses are see through material with zippers stuck. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Please email us at resolution@lucyinthesky.email if anything else. Hi Denver, Horrible company and horrible customer service. We do not provide information to these agencies or companies for marketing or commercial purposes. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Two out of four of the dresses arrived by January. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. Yes. Do you agree with Lucy in the Sky's 4-star rating? https://www.lucyinthesky.com/shop/index.php?route=account/login. So ordered the 3rd dress in a different style. We may from time to time include third party links on our Website. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. CASANDRA M. was extremely helpful in seconds. I ordered 4 items and once I received 2 of them and saw how bad the quality was. 03337591728. For international orders, any taxes or customs fees are the responsibility of the recipient. Critic England, United Kingdom. We will not be liable if for any reason this Website is unavailable at any time or for any period. If you are in between sizes, we would generally suggest to order a size up. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Please use the following size guide to help determine your size of clothing. Saved jobs -Kate. You're better off getting your dresses from Shein cheaper, higher quality and at least give refunds. . Overnight orders shipped Friday will be delivered Monday. Tip for consumers:Cannot get a refund, only store credit. All our models are approximately 175cm tall. Intellectual Property, Software and Content. We're so sorry about the delayed style. My advice to anyone. Yes! We have a range of ways to get in touch for new and existing customers. i am from spain. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. We're sorry to hear that you had issues with your order. Supervisor. -Kate Sarika Pramod 1 review US 3 days ago Great experience! The dress did not fit correctly and they will only give you credit no refund. I ordered a dress on October 2,2019 and still not dress. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Made and Designed in Los Angeles - Shop now at www.lucyinthesky.com www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. 2023 Trustpilot, Inc. All rights reserved. -Kate. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. I had a few concerns about my order and my online team member Danielle M. was very helpful. Anyone can write a Trustpilot review. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Facebook is showing information to help you better understand the purpose of a Page. Search Full List of Executives. The package was never opened -- and sent back immediately. Check out what 6,864 people have written so far, and share your own experience. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Lucy in the sky is a great company from products to customer service I am always satisfied. -Kate. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Please note we cannot ship express orders to University/PO Boxes. Do you agree with Lucy in the Sky's 4-star rating? They have such cute styles, but the clothing quality is so bad. Great experience :). We're so glad you were able to reorder and get it in the time frame you needed. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Lucy In The Sky Midi Dress - Black - Alice. Needed it for Feb 25th. The 24/7 chat is turned off and nobody bothered to respond to my email. Her real name is Carmen and she is secretive about her backstory. -Kate. 2. Depending at which stage your order is at, we may be able to adjust it accordingly. Do not trust this shop to deliver. Im very disappointed. I feel tricked and pissed off. Please read the email in full, there may be pertinent details which may have been missed. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Service 527 Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. Products used:None package arrived too late. We had the same issue. Lucy In The Sky Login. I HAVE MY TRACKING NUMBER. Tip for consumers:Do not buy from this company. It is the size of a T-shirt. I have twice ordered from this website (years apart) and both times my items were not sent out. If you need your dress for a specific date you might want to find a different one. I am telling all my friends how bad the quality is and to never order from them. Merry was very friendly, professional and helpful. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. The prices they charge is not right. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Lucy In The Sky consumer reviews, complaints, customer service. Thanks for your feedback. -Kate. I HAVE NOT RECEIVED MY ORDER. Don't waste your time or money, just go somewhere else! I have a very box shape body but this bran hella create lavish looking dresses for my body type. Products used:Still waiting for it to arrive (for 6 weeks)! Have something to share about Lucy In The Sky? Yes, the one dress I never received was . Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. We're so sorry to hear that your order was delayed. You would have received multiple shipping notifications if this is the case. Hi Bethany, If you please email us at resolution@lucyinthesky.email we can assist you with a return. Los Angeles, California If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. How useful is that if the items never come? She was a total pleasure to work with. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. I have been waiting for almost three weeks and still haven't got my money back. Oh no! Hi Grace, Thanks for your feedback. Lucy has a story. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. International delivery is 5-10 business days. Shein has better quality than this garbage! If the issue persists, we would suggest to follow up with your bank. Please email us at resolution@lucyinthesky.email if anything else. We have Live Chat and Email available for any questions or concerns. -Kate. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. It is now way past that estimated time period so I use the chat feature again to figure out where the dress was. Contacts: Adam Russell Adam.Russell@FHFA.gov You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. They just keep everyone's money, don't send anything. Store credit only. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. Hi! I've never encountered an online retailer like this. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. I was so disappointed in the quality. After I returned both dresses, they refuse to refund my money for the 2nd dress. This is the one Sky contact number constantly referred to as being dedicated to customer service. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Not to mention that the slip underneath hardly covers anything. - Kate. DO NOT BUY FROM THEM. They said I would be receiving updates and a tracking number. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions.