StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. How do we request the refund? on 2/28 at 12:51PM Offers may be subject to change without notice. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. StubHub changed its refund policy about a month ago. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The clause is designed to protect both buyers and sellers. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Those will be paid out by the end of May. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . The cash refund will be issued by May 31, 2021 and will. You can also try refreshing your Listings page. Find help with your questions from other fans through our own peer-to-peer community! Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. See detailed StubHub customer service rankings, employee comments and much more from our sister site. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Poor customer service is the biggest pet peeve to DoNotPay. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Please take the tickets directly to the box office for a refund. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . I live in GA - was supposed to go to a premier league game in England in March. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Open a new browser and try logging in again. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. 03-31-2022 08:37 AM. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. but I havent been able to get in contact with anyone from StubHub. A million dollar company can not compensate a loyal customer a few hundred bucks. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Covid 31 Refunds 41 StubHub 211. Supervisor " would NOT SPEAK WITH ME. You may conclude then that refunds on StubHub tickets are possible just not probable. Would not make an exception,to a hotel reservation I made thru Priceline. How do I complain to StubHub? All rights reserved. We do still love going to events and want buying tickets online to be easy and safe. Find the sale. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. They're upset StubHub is refusing to . If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. It's a code that starts with SH followed by some numbers. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. I would like cash refund too. Your sale is valid and you will be paid on your sale 5-8 business days after the event. How to request an event on the StubHub website. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Whats The Difference Between Class 2 And Class 3 NI Contributions? Reach out to customer service representatives via social media, Call the event organizer and state your case. Depending on where you live and how you got the tickets, you may be due a cash refund. The old bait and switch! DoNotPay records the details of your purchase to boost your chances of winning the refund. With only these four steps, your refund request is faxed. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. It is taking Stubhub about 120 days to process refunds. And the exact same seats they re listed and sold for a different amount sold and the payout. Apply your StubHub balance during checkout on your next purchase. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Wish they would help. Clear your Internet browsers cookies and cache. Who do I contact? Opinions are our own, but compensation and in-depth research determine where and how companies may appear. 2023 www.cincinnati.com. Does StubHub have live chat? DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. 1.866.788.2482. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Danielle is the author of this solution article. Click here to update this department. All rights reserved. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Have a StubHub question? Purchased 2 NFL tickets on StubHub. Your online site is a disaster, It does not work to apply a credit. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Ticketmaster will be the only place selling VIP Tickets though. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Sit back and relax while we do the work. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Interactive chat Having difficulty navigating this. Enter your gift card number in the Add a Fancode & gift code section. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. please contact StubHub US Customer Service at 1.866. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Since its inception 22 years ago, StubHub has grown to 800 employees. Maryland: No problem. I waited 2 days and tried the access code again..still nothing. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Lots 81-82 Street C For customer support people can visit their help topics to search for answers to questions or browse popular topics. You will enter your community username and new password and done! StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. I think I'm golden and I made my sale. How to reach a live person: Speak "customer service" at first prompt. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. this link is to an external site that may or may not meet accessibility guidelines. Combined with viagogo, we now span 90+ countries around the world. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Still learning the basics of personal finance? Learn more about how we make money. Georgia We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. All Rights Reserved. Yes Hurry up and access DoNotPay from any web browser to check out everything we offer. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). North Carolina But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Listings for companies similar to StubHub: Customer service is awful. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic.